+1 562 66 18 138

TERMS & CONDITIONS

YOUR QUERIES EXPLAINED

TERMS & CONDITIONS

Revision Policy

  • We provide revision depending upon the package you selected. Customers can ask us for unlimited free revisions and we will revise their design without any additional charges provided that the design and concept remains the same. Revision turnaround time would be 24 hours minimum.

How to claim your refund

      • To assure your refund request is approved, please make sure you meet the following requirements
        1. Claim your refund specifying your concern by contacting us via any of the following three modes:
        2. Toll free # +1 562 66 18 138
        3. Live Chat
        4. Email (care@logonexus.com)

         

        1. We will try our best to resolve your concern by virtue of our revision policy immediately from our refund department. After the refund, your design rights would be obtained by Logo Nexus and you would not be able to display any version of the design sent by company.

        Let us also specify that since the design rights would now be transferred to the company, you agree that you will have no right (direct or indirect) to use any response or other content, work product or media, nor will you have any ownership interest in or to the same.

        If you have any questions or concerns about our Refund Policy, please contact us by clicking here (care@logonexus.com)

100% Satisfaction Guarantee

We rework the ordered design and keep on revising it until you are 100% satisfied (depending upon your package).

Customer Support

We offer 24-hour Customer Support to address your queries and questions. You can contact us any time and we guarantee to respond immediately.

100% Unique Design Guarantee

At Logo Nexus we guarantee that all of our customers’ logos are made from scratch as we strictly uphold our policy of non-plagiarism. This way you will be provided a design that is tailor made for your requirements. We guarantee that your accomplished assignment will be unique and impress your clientele.

Refund Policy / Money Back Guarantee

    • In any event, any deposited funds for a project shall not be subject to refund after delivery if the initial design concepts are approved or a change is requested, unless Logo Nexus cancels or terminates your Contract for a reason other than your breach or non-performance.All refund requests will be fulfilled as per the following arrangement: 
      • If request for refund is made before the delivery of initial design concepts, then you would be eligible for Full Refund (less 20% service & processing fee).
      • No refund request will be entertained after 4 days of your initial design delivery; however, since we believe in 100% customer satisfaction you’re encouraged to contact us in case of any concern.
      • No refund request will be entertained if you fail to take any action on your order for 60 days after placing it. However, if you want to reactivate your design order, you will be charged an additional fee depending on your project.
      • All refund requests should be communicated to the Customer Support Department. Logonexus.com, based on the violation of your user agreement reserves the right to accept/discard your request on an individual case to case basis.
      • No refund requests will be entertained after the final files have been delivered.
      • For Website packages no refund will be made once the website is deployed and live.
      • Custom packages refunds will be applicable in the same ratios as on the single packages.
      • For example, if you order logo and web design service and approve the logo, you can claim refund for the website service at the time of its initial design only.
      • A refund request will need to have a valid reason which must be qualified against the design brief and customer feedback for revisions. Unless a concept has not been designed according to the brief, a refund will not be given; however, further revisions will be provided until complete satisfaction.
      • Money back guarantee is based on the precinct that the order is placed in good faith. Where a customer has placed design orders with more than one design agency for the same job with the intention to claim refund, we do not consider it a decent act. In such a case we reserve the right to decline a refund request.
      • All design jobs require customer feedback before finalizing the design, therefore it is only fair that the customer gets involved and provides regular feedback in order to get the desired results.
      • Website projects with no activity for more than 60 days will be deactivated and resources would be allocated to other project. In case of re-activation, client needs to pay 50% of the project amount plus handling fee to get the resources re-allocated towards the project.
      • 100% unique design guarantee entitles you to a re-draw if our designed logo is to be found considerably similar to another logo design that may already exist. Any resemblance to an existing design will be merely a coincidence and Logo Nexus will not accept any responsibility or claim of any compensation in such a case. It is the client’s responsibility to get their art work copyrighted.

Quality Assurance Policy

In order to provide you the desired satisfaction, our designers exactly follow the specifications provided by you in the order form. The designs are created after thorough research & sincere efforts which ensure the design quality and uniqueness.

Delivery Policy

All design order files are delivered to the client via email as per the date specified on the “Order Confirmation”. All policies pertaining to revision & refund are subject to date and time of design order delivered to client’s email inbox. We deliver all our customized design orders, too, via e-mail within 5 to 7 days of receiving your order.

We offer an URGENT DELIVERY service through which you can receive your first logo samples within 48 hours by paying just $XXX extra! For further assistance, contact us at 24-hour Customer Support Center.

Record Maintenance

We keep a record of your finalized design once we provide you the final files.If you require the final files again in future we can send them to you at your request.

Communication Policy

You agree that Logo Nexus is not liable for any correspondence from email address (es) other than the ones followed by our own domain, i.e. care@logonexus.com” or/and any toll free number other than mentioned on our website. Logo Nexus would not be held responsible for any damage(s) caused by such correspondence. We only take responsibility of any communication through email address (es) under our own domain name or/and via our toll free number, i.e. already mentioned on Logo Nexus’s Website.

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